Privacy Policy

1. Who we are

Heraedges (“we”, “us”, “our”) is a digital marketing and growth agency registered in Cairo, Egypt. This policy explains how we handle the personal information you provide through this website. If you have any questions, email us at info@heraedges.com.

2. Information we collect

When you submit our enquiry form, we collect the information you choose to give us: your full name, work email, phone or WhatsApp number, company name, company website (optional), country or market, the services you are interested in, a description of what you are trying to solve, and optionally your budget range and timeline.

We may also collect limited technical information automatically — such as IP address, browser type, and pages viewed — through our hosting provider and, where enabled, analytics tools.

3. How we use your information

We use the information you provide to respond to your enquiry and communicate with you (we aim to reply within 24 hours), to assess and scope potential work and prepare proposals, to provide and improve our services, and to keep records of enquiries. We do not sell your personal information.

4. Legal basis for processing

We process your information on the basis of your consent, which you give when you submit the form, and our legitimate interests in responding to and managing business enquiries.

5. How your information is stored and shared

Form submissions are stored within our website and sent by email to info@heraedges.com. We use trusted third-party service providers to run this site, including our website hosting provider, our email-delivery provider, and, where enabled, analytics providers. If you contact us through WhatsApp, your messages are processed by WhatsApp (Meta) under its own terms. We do not sell your personal information, and we share it only as needed to operate our business or where required by law.

6. Data retention

We keep enquiry information only for as long as necessary to respond to you and to maintain our legitimate business records, after which we delete or anonymise it.

7. International transfers

Some of our service providers may process information outside Egypt. Where they do, we take steps intended to keep your information protected.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to withdraw your consent at any time. To make a request, email info@heraedges.com.

9. Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or method of storage is completely secure.

10. Cookies

This website may use cookies to make the site work and, where enabled, to understand how it is used. You can control or disable cookies through your browser settings.

11. Children

This website and our services are not directed at children, and we do not knowingly collect personal information from them.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the most recent version.

13. Contact

For any question or request about this policy or your data, contact us at info@heraedges.com.